Sankar Rao Akuthota

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Publications (10)

• From Fair Recovery to Lasting Loyalty: The Mediating Role of Customer Affection in Banking Service Recovery
  Advances in Consumer Research 2026
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• A meta-analytic review of service recovery: developing a comprehensive stimulus–organism–response (S–O–R) model
  International Journal of Quality and Service Sciences 2026 DOI: 10.1108/ijqss-12-2025-0345
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• Effects of employee competency on customer loyalty via justice perception and customer affection in Indian banks: do gender and failure severity moderate such relations?
  The TQM Journal 2026 DOI: 10.1108/tqm-09-2023-0296
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• Influence of Generic Paradoxical Tensions on Employee Turnover Intentions : A Moderated Mediation Analysis of the Indian IT Sector
  SCMS Journal of Indian Management 2026
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• Artificial Intelligence Enhanced Digital Learning for the Sustainability of Education Management System
  The Journal of High Technology Management Research 2024 DOI: 10.1016/j.hitech.2024.100495
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• Assessing the impact of ESG scores on market performance in polluting companies: a post-COVID-19 analysis
  Discover Sustainability 2024 DOI: 10.1007/s43621-024-00338-8
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• Three decades of service recovery research: a bibliometric review
  International Journal of Services and Operations Management 2024 DOI: 10.1504/ijsom.2024.143064
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• A stochastic process of software fault detection and correction for business operations
  Journal of High Technology Management Research 2023 DOI: 10.1016/j.hitech.2023.100463
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• Service Recovery: Past, Present, and Future
  Springer Proceedings in Mathematics and Statistics 2023 DOI: 10.1007/978-3-031-25194-8_27
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• The Impact of Perceived Justice and Customer Trust on Customer Loyalty
  Springer Proceedings in Mathematics and Statistics 2023 DOI: 10.1007/978-3-031-25194-8_16
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