Shilpa Agarwal

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Publications (5)

• Customer experience and loyalty analysis with PLS-SEM digital payment loyalty model
  International Journal of System Assurance Engineering and Management 2024 DOI: 10.1007/s13198-024-02500-x
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• Analysis of financial performance with regard to digital payment: a case of HDFC bank
  International Journal of System Assurance Engineering and Management 2024 DOI: 10.1007/s13198-023-02201-x
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• Analysis of Customer Satisfaction and the Customer Experience in Digital Payments: A Meta-Analysis Review
  International Journal of Business Science and Applied Management 2023
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• Factors Influencing Customers’ Intentions to Continue Banks’ Digital Payment Services
  Journal of Algebraic Statistics 2022
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• Role of Big 5 Personality Traits in Increasing Customers’ Intention to Adopt Digital Payments in India
  Advances in Intelligent Systems and Computing 2022 DOI: 10.1007/978-981-16-7330-6_33
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