Arindam Mukherjee

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Publications (15)

• Space as the Harbinger of Unforeseen Consequences: The Case of a Technology-led Service Delivery in India Authors Proma Chowdhury, Indian Institute of Mana
  Communications of the Association for Information Systems 2026 DOI: 10.17705/1CAIS.05842
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• Text mining analysis of retail and consumer service leaders' sustainability narratives: Are they actually true?
  Journal of Retailing and Consumer Services 2024 DOI: 10.1016/j.jretconser.2024.103921
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• Adoption of e-government services at different maturity levels: a qualitative study in India
  Digital Policy, Regulation and Governance 2023 DOI: 10.1108/DPRG-09-2021-0116
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• Business value of cognitive analytics technology: a dynamic capabilities perspective
  VINE The Journal of Information and Knowledge Management Systems 2023 DOI: 10.1108/VJIKMS-07-2021-0128
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• Developing and validating e-marketplace service quality model in B2G e-commerce settings: a mixed-methods approach
  International Journal of Operations and Production Management 2023 DOI: 10.1108/IJOPM-05-2022-0333
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• Electronic service quality (e-SQ) measurement: a cross-functional review
  International Journal of Quality and Reliability Management 2023 DOI: 10.1108/IJQRM-05-2021-0153
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• Factors influencing indirect adoption of e-Government services: a qualitative study
  Information Systems and e-Business Management 2023 DOI: 10.1007/S10257-023-00637-Z
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• Role of information technology in enabling managerial dynamic capabilities
  VINE The Journal of Information and Knowledge Management Systems 2023 DOI: 10.1108/VJIKMS-09-2020-0168
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• The Optimal Configuration of IT-Enabled Dynamic Capabilities in a firm's Capabilities Portfolio: a Strategic Alignment Perspective
  Information Systems Frontiers 2022 DOI: 10.1007/S10796-021-10145-5
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• m-Government experience: a qualitative study in India
  Online Information Review 2022 DOI: 10.1108/OIR-10-2020-0482
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