Ravi Chatterjee

About

Dr. Ravi Chatterjee is a distinguished academic and industry professional with over 15 years of rich experience. Currently serving as an Associate Professor in Marketing at Symbiosis International University Dubai, he brings a deep understanding of Marketing, Entrepreneurship, and Service Innovation to his role. Dr. Chatterjee is known for his dynamic teaching style and motivational approach, inspiring students to excel in their academic and professional pursuits.

He holds a doctorate in Marketing and an MBA from the Army Institute of Management Kolkata. As the Director of the International Research Symposium in Service Management (IRSSM) and Co-chair of the IRSSM India Chapter, Dr. Chatterjee plays a pivotal role in advancing research in the field of service management.

His outstanding contributions to academia have been recognized with prestigious international awards sponsored by the Journal of Service Management and Emerald Literati Network. Dr. Chatterjee's research has been widely published in leading journals, including the Australasian Marketing Journal, Journal of Strategic Marketing, Journal of Consumer Behaviour, International Journal of Consumer Studies, and Journal of Services Marketing, among others.

Employment

• Symbiosis International University Associate Professor
  2024 - Present
• Institute of Management Technology Assistant Professor
  2019 - Present
• Army Institute of Management Assistant Professor
  2015 - 2019

Education

• Barkatullah Vishwavidyalaya Doctor of Philosphy
  2010 - 2015
• Army Institute of Management Masters of Business Management
  2006 - 2008

Projects & Funding

Projects & funding information is unavailable.

Publications (15)

• Impact of human and AI-agent services on customer learning, immersion and loyalty: the role of interactivity
  Journal of Service Theory and Practice 2025 DOI: 10.1108/JSTP-08-2024-0258
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• Consumer minimalism for sustainability: Exploring the determinants of rental consumption intention
  Journal of Consumer Behaviour 2024 DOI: 10.1002/cb.2219
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• Exploring the role of self-conscious emotions between consumer minimalism and rental behavior
  Marketing Intelligence & Planning 2024 DOI: 10.1108/MIP-07-2023-0322
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• Customer participation in service innovation using SNS smartphone apps: an investigation of the Indian hotel service industry
  International Journal of Emerging Markets 2023 DOI: 10.1108/IJOEM-11-2020-1357
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• How do we measure the intangible? Overcoming the measurement challenge in services
  International Journal of Consumer Studies 2023 DOI: 10.1111/ijcs.12965
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• Millennials’ Self-Identity and Intention to Purchase Sustainable Products
  Australasian Marketing Journal 2023 DOI: 10.1177/18393349221075026
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• Visual encoding of nudge influencers and exploring their effect on sustainable consumption among children
  Cleaner and Responsible Consumption 2023 DOI: 10.1016/j.clrc.2023.100111
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• Battle between psychological ownership and consumer animosity to influence consumers' buying behavior: a moderated mediation model
  Asia Pacific Journal of Marketing and Logistics 2023 DOI: 10.1108/APJML-12-2021-0884
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• Ecological consciousness and sustainable purchase behavior: the mediating role of psychological ownership
  Asia Pacific Journal of Marketing and Logistics 2023 DOI: 10.1108/APJML-08-2021-0591
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• Impact of self-expressiveness and environmental commitment on sustainable consumption behavior: the moderating role of fashion consciousness
  Journal of Strategic Marketing 2021 DOI: 10.1080/0965254X.2021.1892162
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