ANU P ANIL

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Publications (4)

• TQM practices and its performance effects – an integrated model
  International Journal of Quality & Reliability Management 2019 DOI: 10.1108/ijqrm-10-2018-0266
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• An empirical investigation of the relationship between TQM practices, quality performance, and customer satisfaction level
  International Journal of Productivity and Quality Management 2019 DOI: 10.1504/ijpqm.2019.096993
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• Enhancing customer satisfaction through total quality management practices – an empirical examination
  Total Quality Management & Business Excellence 2017 DOI: 10.1080/14783363.2017.1378572
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• Investigating the Relationship Between TQM Practices and Firm's Performance: A Conceptual Framework for Indian Organizations
  Procedia Technology 2016 DOI: 10.1016/j.protcy.2016.05.103
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