Dr Pradeep kumar

Employment

Employment history is unavailable.

Education

Education history is unavailable.

Projects & Funding

Projects & funding information is unavailable.

Publications (14)

• Artificial Intelligence And Service Flexibility In Healthcare: Exploring the Nexus
  Asia Pacific Journal of Health Management 2024 DOI: 10.24083/apjhm.v19i2.3065
  +Save
• AI-Powered CRM in Indian Banking
  2024 DOI: 10.4018/979-8-3693-2061-7.ch004
  +Save
• Cognitive engagement with AI‐enabled technologies and value creation in healthcare
  Journal of Consumer Behaviour 2024 DOI: 10.1002/cb.2196
  +Save
• Artificial intelligence (AI)-enabled CRM capability in healthcare: The impact on service innovation
  International Journal of Information Management 2023 DOI: 10.1016/J.IJINFOMGT.2022.102598
  +Save
• Market‐focused flexibility and innovative performance in public healthcare: Evidence from India
  Journal of Public Affairs 2022 DOI: 10.1002/pa.2809
  +Save
• Green service production and environmental performance in healthcare emergencies: role of big-data management and green HRM practices
  The International Journal of Logistics Management 2022 DOI: 10.1108/IJLM-02-2021-0075
  +Save
• A study on how to achieve flexibility in healthcare process: a simulation-based approach
  International Journal of Productivity and Performance Management 2022 DOI: 10.1108/IJPPM-06-2021-0335
  +Save
• Internal flexibility in health-care organizations: a value-laden perspective on sustainability
  International Journal of Organizational Analysis 2022 DOI: 10.1108/IJOA-05-2019-1766
  +Save
• Managing service flexibility in healthcare for improved customer experience: a data-driven approach
  Journal of Strategic Marketing 2022 DOI: 10.1080/0965254X.2022.2096671
  +Save
• Responsible Artificial Intelligence (AI) for Value Formation and Market Performance in Healthcare: the Mediating Role of Patient's Cognitive Engagement
  Information Systems Frontiers 2021 DOI: 10.1007/S10796-021-10136-6
  +Save