0000-0002-6000-9395 Employment
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Publications (10)
- A proposed multi‐dimensional approach to evaluating service recovery Save
- An empirical investigation of the effect of interaction justice perception on consumer intentions after complaining Save
- Asian Students Study Attitudes and Behaviours: A Cross Campus Comparison between Chinese and Malaysian Students Save
- Do organizational service recovery actions impact on hotel guests future intentions and does speed of recovery matter? Save
- Effects of differential methods of compensation and employee empowerment on customer satisfaction and loyalty in service recovery Save
- Recover: A seven-element concept for evaluating recovery Save
- Reducing consumer switching intentions following service failure: do empowerment and apology help? Save
- Role of organizational service recovery actions on sustomer switching intentions in a process based service failure: does speed of recovery matters? Save
- Understanding Offshore Students: Implications for Program Design and Delivery Save
- Variation in consumer outcomes : does the type of failure (process or outcome) matter? Save