Tejas Shah

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Publications (13)

• Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context
  Journal of Retailing and Consumer Services 2024 DOI: 10.1016/j.jretconser.2024.103825
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• Linking technology readiness and customer engagement: an AI-enabled voice assistants investigation
  Foresight 2024 DOI: 10.1108/FS-10-2021-0195
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• Modelling e-learning quality, self-efficacy and students' behaviour
  International Journal of Learning Technology 2024 DOI: 10.1504/IJLT.2024.137896
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• Influence of robots service quality on customers' acceptance in restaurants
  Asia Pacific Journal of Marketing and Logistics 2023 DOI: 10.1108/APJML-09-2022-0780
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• A greener world through Collaborative Consumption of Apparel: An Exploratory Study of consumers’ perception and preferences
  Electronic Green Journal 2022 DOI: 10.5070/G314754088
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• Innovative m-car rental service quality in India
  International Journal of Innovation Science 2022 DOI: 10.1108/IJIS-11-2020-0265
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• Service quality dimensions of ride-sourcing services in Indian context
  Benchmarking 2021 DOI: 10.1108/BIJ-03-2020-0106
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• The role of technology readiness in students' perception and behaviour towards e-learning technologies
  International Journal of Learning Technology 2021 DOI: 10.1504/IJLT.2021.119468
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• Green supply chain management: Learning from Indian chemical sector
  International Journal of Business Performance and Supply Chain Modelling 2020 DOI: 10.1504/IJBPSCM.2020.108885
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• Conceptualising the framework for effectiveness of customer value co-creation in service innovation
  International Journal of Services and Operations Management 2018 DOI: 10.1504/IJSOM.2018.094185
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