Jinal Shah

Employment

• Narsee Monjee Institute of Management Studies University Assistant Professor
  2020 - Present

Education

Education history is unavailable.

Projects & Funding

Projects & funding information is unavailable.

Publications (3)

• Online service failure and recovery: An integrated meta-analytic perspective of attribution and justice theories
  Journal of Business Research 2026 DOI: 10.1016/j.jbusres.2025.115752
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• Extending Information System Success Model with Customer Experience: A MOOC System Evaluation
  Business Perspectives and Research 2025 DOI: 10.1177/22785337221092836
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• What Determines MOOC Success? Validation of MOOC Satisfaction Continuance Model
  Vision: The Journal of Business Perspective 2022 DOI: 10.1177/09722629221131386
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