Dr. Pankaj Kumar Mohanty

Employment

• ICFAI Business School Assistant Professor
  2019 - Present

Education

Education history is unavailable.

Projects & Funding

Projects & funding information is unavailable.

Publications (5)

• Co-Recovery and e-WoM: intervening roles of recovery speed and customer-brand engagement in food delivery app services
  Journal of Strategic Marketing 2024 DOI: 10.1080/0965254X.2022.2118357
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• Personal Diary Method: A Way of Collecting Qualitative Data
  Research Anthology on Innovative Research Methodologies and Utilization Across Multiple Disciplines 2022 DOI: 10.4018/978-1-6684-3881-7.ch021
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• Interactive app-based services: Recovery evaluations and the mediating role of satisfaction in the relationship between customer-brand engagement and electronic word of mouth
  Australasian Journal of Information Systems 2021 DOI: 10.3127/AJIS.V25I0.3199
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• Consumer-brand engagement with E-commerce market place brands
  Journal of Electronic Commerce in Organizations 2020 DOI: 10.4018/JECO.2020070102
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• Can Engaged and Positive Employees Delight Customers?
  Advances in Developing Human Resources 2018 DOI: 10.1177/1523422317741886
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