Udit Sharma

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Publications (5)

• Understanding multilevel organizing: a focus of customer satisfaction on firm performance
  Journal of Marketing Theory and Practice 2026 DOI: 10.1080/10696679.2024.2431237
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• Weathering the crash: Do customer-company relationships pay off during economic crises?
  Journal of the Academy of Marketing Science 2024 DOI: 10.1007/s11747-023-00947-1
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• The American Customer Satisfaction Index (ACSI): A sample dataset and description
  Data in Brief 2023 DOI: 10.1016/j.dib.2023.109123
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• Partisan bias and citizen satisfaction, confidence, and trust in the U.S. Federal Government
  Public Management Review 2022 DOI: 10.1080/14719037.2021.1945667
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• Customer satisfaction and international business: A multidisciplinary review and avenues for research
  Journal of International Business Studies 2022 DOI: 10.1057/s41267-022-00546-2
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