About
My research explores how strategic organizational capabilities drive measurable performance, competitiveness, and sustainable growth in digital environments. It integrates digital transformation, talent and leadership development, analytical capabilities, and ESG-oriented sustainability within a coherent and applied research framework.
I examine how technology adoption, market orientation, and service innovation translate digital strategies into business outcomes. In parallel, my work on talent and leadership analyzes how empowerment, ethical leadership, and soft skills—such as resilience, teamwork, and communication—enhance organizational performance, employability, and adaptability in rapidly changing contexts.
Through international collaborations and industry-engaged research, I connect behavioral, strategic, and technological variables with performance metrics, contributing evidence-based insights for companies navigating digital and green transitions. My sustainability research extends toward ESG integration and SDG implementation, particularly in SMEs, aligning with European priorities on sustainable competitiveness and responsible innovation.
Overall, my research bridges academia and practice, generating transferable knowledge that supports organizations, policymakers, and educational institutions in building resilient, data-driven, and sustainable business ecosystems.
Employment
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ESIC Business & Marketing School Director2016 - Present
Education
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UPV PHD2002 - 2009
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UPV CAP (CURSO DE APAPTACIÓN PEDAGÓGICA) 300 horas2002 - 2003
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ESIC MBA MASTER1998 - 1999
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UPV COMPUTER SCIENCE MANAGEMENT1990 - 1997
Projects & Funding
Projects & funding information is unavailable.
Publications (27)
- Impact of customer tenure on customer strategy Save
- The micro customer journey: Extending the concept of customer experience Save
- The role of digital transformation as a key driver of competitiveness in small and medium-sized enterprises Save
- Drivers of decision-making towards for digital transformation Save
- Evolution and challenges of the social enterprise Save
- Creation of a maturity model to measure customer experience management by organizations Save
- Does talent management matter? Talent management and the creation of competitive and sustainable entrepreneurship models Save
- Bibliometric analysis of the customer experience literature Save
- Bibliometric analysis of the literature on critical thinking: an increasingly important competence for higher education students Save
- Fostering sustainable growth in aeronautics: Open social innovation, multifunctional team management, and collaborative governance Save